CROWNE PLAZA KNOXVILLE DOWNTOWN UNIVERSITY BY IHG, Knoxville – A Smart Stay in the City
About the Hotel
Rooms & Suites
Crowne Plaza Knoxville Downtown University offers rooms with HDTVs, mini-fridges, and free Wi-Fi. The Summit Suite includes a 60-inch TV, dining area, and separate living space. Accessible rooms feature roll-in showers, grab bars, and raised toilets. All rooms have Aromatherapy Relaxation Kits and premium bedding.
Dining Options
Mahogany's Restaurant serves American cuisine for breakfast, lunch, and dinner, including buffet options. The Library Lounge offers cocktails, wine, and a casual dining menu. Room service is available for in-room meals.
Fitness & Pool
The two-story fitness center has Peloton bikes, ellipticals, and free weights. The heated indoor pool operates from 6 AM to 11 PM. Yoga mats and fitness classes are available upon request.
Location & Attractions
The hotel is a mile from the University of Tennessee and Neyland Stadium. Nearby attractions include Market Square, Tennessee Theatre, and Knoxville Museum of Art. The downtown trolley provides free transport to key destinations.
Services & Amenities
The 24-hour business center includes printing and copying services. Pet-friendly rooms are available for a $40 fee. Self-parking costs $15 per day. The Executive Lounge offers complimentary breakfast and snacks for eligible guests.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Luggage storage
- Allergy-free rooms
- Lift
- ATM/Cash machine
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Pet amenities available
- Room service
- Housekeeping
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Indoor swimming pool
- Sun loungers
Room features
- Air conditioning
- Heating
- Sitting area
- Tea and coffee facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Guest Ratings & Reviews
After my first night, I found the rooms to be very comfortable, and the pillows were great too. While parking should come with it, I felt it could have been cleaner as there was hair on the bathroom floor. The service, on the other hand, was exceptional, with helpful assistance provided at the front desks, concierge, restaurant, housekeeping, and bar. The staff was beyond friendly, helpful, and extremely attentive. The location was also excellent, with just a short walk to Market Square and all that Knoxville has to offer. The dining experience was inviting, with Southern treats, but it was a bit of a disappointment in some aspects. Overall, it's a great spot to stay in, with some areas that could be improved.
I had a very pleasant stay at this hotel. The rooms were well-appointed and comfortable, although they could use some upgrading. The service was super friendly and helpful but lacked a bit of engagement in some instances. The location was great, with easy access to downtown attractions, although the cleanliness could be improved. The dining experience was a mix, offering some delicious southern treats but falling short in other areas. Overall, a good value for the money with some room for improvement.
The hotel has a great location within walking distance of Market Square and the Old City, offering a cultural strip nearby. The rooms, though comfortable, could use some improvements, and the cleanliness was somewhat marred by a stray hair in the shower. The service was outstanding with helpful staff providing information about local attractions and assistance with using the trolley system. The dining experience was top-notch with a fantastic buffet, but room service could have been better. Despite some parking challenges due to events, the hotel's location and views over the marketplace area were excellent.
